Roostino Casino Privacy Policy

Who Controls Your Data

The data controller for roostinocasino-au.com is Casolinia Group, registered at Kaya Flamboyan 41, Willemstad, Curacao, and licensed under Curacao eGaming Licence No. 8048/JAZ2025-047. Casolinia Group decides why and how the personal data of Roostino players is processed, and every request in this policy is answered by this entity.

Cookies and Analytics We Use

We set strictly necessary cookies that keep you logged in and remember the cookie notice you accepted, plus preference cookies that store items such as your language and last visited section. Analytics cookies, which count visits and show which pages load slowly, are set only with your consent. You can change your choice at any time in your browser settings by blocking or deleting cookies, and the site remains usable with only the necessary ones.

We process registration and payment data to perform the agreement with you, identity documents to meet anti-money-laundering duties, security logs for our legitimate interest in preventing fraud, and analytics and marketing email only on your consent, which you can withdraw in your account settings.

Retention Once You Close Your Account

Account data is kept for as long as the account is open. After closure we retain identity documents, payment records and gambling history for the period that anti-money-laundering rules require, and we delete or anonymise the remainder once that period ends. Marketing preferences are removed on the day of closure.

If you think we have handled your data unlawfully, you may lodge a complaint with a data protection authority where you live or with the Curacao data protection authority, and we ask that you contact us first so we can investigate.

Data We Collect From You

At registration we collect your name, date of birth, address and email. During verification we collect a photo of your Australian driver’s licence or passport, a Medicare card where needed, and a utility bill or bank statement. Payment data comprises the method used (PayID, POLi, Neosurf, Visa, Mastercard, bank transfer or crypto), transaction amounts in AUD and, for cards, the last four digits only. Technical data comprises IP address, device and browser type, login times and gameplay logs.

Sharing Data With Third Parties

We pass data only to organisations that help us run the site. Payment processing involves the providers behind PayID, POLi, Neosurf, Visa and Mastercard, and the networks used for Bitcoin, Ethereum, Litecoin, USDT and Ripple. Game providers, including Pragmatic Play, Evolution Gaming, Big Time Gaming, Hacksaw Gaming, Play’n GO, Yggdrasil, NetEnt, Microgaming, Novomatic and Gamomat, receive only a player identifier and session information needed to run a round, not your documents. Identity checks are carried out by our compliance team on documents you upload, and we disclose data to authorities where the law compels us.

Servers Outside Australia and Your Rights

Casolinia Group is based in Curacao, so your data is processed outside Australia and outside the country where you live. We protect it in transit and at rest with AES-256 encryption, and we make transfers only to providers bound by confidentiality and security obligations.

You may ask us to give you a copy of your data, correct inaccurate details, delete data we no longer need, restrict processing, object to processing based on our legitimate interest, or receive your data in a portable format. We answer a verified request within one month, and we may need to keep data that a legal duty requires us to hold.

Data Requests and Contact

Send requests about your personal data to [email protected] from the email address registered on your account, stating which right you wish to use. If the request comes from a different address, we will ask for confirmation of your identity before releasing anything.