Get in Touch with Roostino Casino

Support Hours Across Australian Time Zones

Our live chat runs 24 hours a day, seven days a week, so a player logging in at 9 AM AEST or late at night under AEDT reaches a trained agent without waiting for an office to open. Email is answered on business days, and the finance team, which handles withdrawal reviews, works Monday to Friday.

Our Support Email Address

Written requests go to [email protected]. Email is the right channel when you need a record of the conversation, for example an account query that involves several steps, a payment dispute, or a document you have to attach. Replies normally arrive within 24 hours on business days.

What to Have Ready Before You Write to Us

State your registered email address and the username shown in your account, then describe the problem in one message rather than several. For a payment issue, add the method used (PayID, POLi, Neosurf, Visa, Mastercard, bank transfer or crypto), the amount in AUD and the time of the transaction. For a verification query, have your Australian driver’s licence, passport or Medicare card, plus a recent utility bill or bank statement, ready to send. Never send your password or a full card number.

Channels, Availability and Response Times